Updated at 2022-01-01
applies to our website, dispatchex.com, and its associated subdomains (collectively, our "Service")
alongside our application, DispatchEx. By accessing or using our Service, you signify that you have read,
understood, and agree to our collection, storage, use, and disclosure of your personal information as
Definitions and key terms
Cookie: small amount of data generated by a website and saved by your web browser. It
is used to identify your browser, provide analytics, and remember information about you such as your
language preference or login information.
Company: When this policy mentions “Company,” “we,” “us,” or “our,” it refers to
DispatchEx LLC, Shams Media City Sharjah which is responsible for your information under this Privacy
Country: here DispatchEx or the owners/founders of DispatchEx are based, in this case,
is the United Arab Emirates.
Customer:refers to the company, organization, or person that signs up to use the
DispatchEx Service to manage the relationships with your consumers or service users.
Device: any internet-connected device such as a phone, tablet, computer, or any other
device that can be used to visit DispatchEx and use the services.
IP address:Every device connected to the Internet is assigned a number known as an
Internet protocol (IP) address. These numbers are usually assigned in geographic blocks. An IP address
can often be used to identify the location from which a device is connecting to the Internet.
Personnel: refers to those individuals who are employed by DispatchEx or are under
contract to perform a service on behalf of one of the parties.
Personal Data:any information that directly, indirectly, or in connection with other
information — including a personal identification number — allows for the identification or
identifiability of a natural person.
Service: refers to the service provided by DispatchEx as described in the relative
terms (if available) and on this platform.
Third-party service: refers to advertisers, contest sponsors, promotional and marketing
partners, and others who provide our content or whose products or services we think may interest you.
- Website: DispatchEx’s site, which can be accessed via this URL: dispatchex.com.
- You: a person or entity that is registered with DispatchEx to use the Services.
What Information Do We Collect?
We collect information from you when you visit our service, register, place an order, subscribe to our
newsletter, respond to a survey or fill out a form.
- Name / Username
- Phone Numbers
- Email Addresses
- Mailing Addresses
- Job Titles
- Billing Addresses
- Debit/credit card numbers
How Do We Use The Information We Collect?
To personalize your experience (your information helps us to better respond to your individual needs)
To improve our service (we continually strive to improve our service offerings based on the information
and feedback we receive from you)
To improve customer service (your information helps us to more effectively respond to your customer
service requests and support needs)
- To process transactions
- To administer a contest, promotion, survey or other site feature
- To send periodic emails
When do we use customer information from third parties?
We receive some information from third parties when you contact us. For example, when you submit your email
address to us to show interest in becoming our customer, we receive information from a third party that
provides automated fraud detection services to us. We also occasionally collect information that is made
publicly available on social media websites. You can control how much of your information social media
websites make public by visiting these websites and changing your privacy settings.
Do we share the information we collect with third parties?
We may share the information that we collect, both personal and non-personal, with third parties such as
advertisers, contest sponsors, promotional and marketing partners, and others who provide our content or
whose products or services we think may interest you. We may also share it with our current and future
affiliated companies and business partners, and if we are involved in a merger, asset sale, or other
business reorganization, we may also share or transfer your personal and non-personal information to our
successors-in-interest. We may engage trusted third-party service providers to perform functions and provide
services to us, such as hosting and maintaining our servers and our service, database storage and
management, e-mail management, storage marketing, credit card processing, customer service, and fulfilling
orders for products and services you may purchase through our platform. We will likely share your personal
information, and possibly some non-personal information, with these third parties to enable them to perform
these services for us and for you. We may share portions of our log file data, including IP addresses, for
analytics purposes with third parties such as web analytics partners, application developers, and ad
networks. If your IP address is shared, it may be used to estimate general location and other technographics
such as connection speed, whether you have visited the service in a shared location, and the type of device
used to visit the service. They may aggregate information about our advertising and what you see on the
service and then provide auditing, research, and reporting for us and our advertisers. We may also disclose
personal and non-personal information about you to government or law enforcement officials or private
parties as we, in our sole discretion, believe necessary or appropriate in order to respond to claims, legal
process (including subpoenas), to protect our rights and interests or those of a third party, the safety of
the public or any person, to prevent or stop any illegal, unethical, or legally actionable activity, or to
otherwise comply with applicable court orders, laws, rules, and regulations.
Where and when is information collected from customers and end users?
We will collect the personal information that you submit to us. We may also receive personal information
about you from third parties as described above.
How Do We Use Your Email Address?
By submitting your email address on this both, you agree to receive emails from us. You can cancel your
participation in any of these email lists at any time by clicking on the opt-out link or other unsubscribe
option that is included in the respective email. We only send emails to people who have authorized us to
contact them, either directly, or through a third party. We do not send unsolicited commercial emails,
because we hate spam as much as you do. By submitting your email address, you also agree to allow us to use
your email address for customer audience targeting on sites like Facebook, where we display custom
advertising to specific people who have opted-in to receive communications from us. Email addresses
submitted only through the order processing page will be used for the sole purpose of sending you
information and updates pertaining to your order. If, however, you have provided the same email to us
through another method, we may use it for any of the purposes stated in this Policy. Note: If at any time
you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at
the bottom of each email.
Could my information be transferred to other countries?
We are incorporated in the United Arab Emirates. Information collected via our website, through direct
interactions with you, or from the use of our help services may be transferred from time to time to our
offices or personnel, or to third parties, located throughout the world, and may be viewed and hosted
anywhere in the world, including countries that may not have laws of general applicability regulating the
use and transfer of such data. To the fullest extent allowed by applicable law, by using any of the above,
you voluntarily consent to the trans-border transfer and hosting of such information.
Is the information collected through our service secure?
We take precautions to protect the security of your information. We have physical, electronic, and
managerial procedures to help safeguard, prevent unauthorized access, maintain data security, and correctly
use your information. However, neither people nor security systems are foolproof, including encryption
systems. In addition, people can commit intentional crimes, make mistakes or fail to follow policies.
Therefore, while we use reasonable efforts to protect your personal information, we cannot guarantee its
absolute security. If applicable law imposes any non-disclaim able duty to protect your personal
information, you agree that intentional misconduct will be the standard used to measure our compliance with
Can I update or correct my information?
The rights you have to request updates or corrections to the information we collect depend on your
relationship with us. Personnel may update or correct their information as detailed in our internal company
employment policies. Customers have the right to request the restriction of certain uses and disclosures of
personally identifiable information as follows. You can contact us in order to
Update or correct your personally identifiable information,
2. Change your
preferences with respect to communications and other information you receive from us, or
3. Delete the personally identifiable information maintained about you on our systems
(subject to the following paragraph), by canceling your account. Such updates, corrections, changes, and
deletions will have no effect on other information that we maintain or information that we have provided to
To protect your privacy and security, we may take reasonable steps (such as requesting a unique password) to
verify your identity before granting you profile access or making corrections. You are responsible for
maintaining the secrecy of your unique password and account information at all times. You should be aware
that it is not technologically possible to remove each and every record of the information you have provided
to us from our system. The need to back up our systems to protect information from inadvertent loss means
that a copy of your information may exist in a non-erasable form that will be difficult or impossible for us
to locate. Promptly after receiving your request, all personal information stored in databases we actively
use, and other readily searchable media will be updated, corrected, changed, or deleted, as appropriate, as
soon as and to the extent reasonably and technically practicable. If you are an end-user and wish to update,
delete, or receive any information we have about you, you may do so by contacting the organization of which
you are a customer.
If you are one of our workers or applicants, we collect the information you voluntarily provide to us. We
use the information collected for Human Resources purposes in order to administer benefits to workers and
screen applicants. You may contact us in order to
1. Update or correct your
2. Change your preferences with respect to communications and other
information you receive from us, or
3. Receive a record of the information we have
relating to you. Such updates, corrections, changes, and deletions will have no effect on other information
that we maintain or information that we have provided to third parties in accordance with this Privacy
Policy prior to such update, correction, change, or deletion.
Sale of Business
We reserve the right to transfer information to a third party in the event of a sale, merger, or other
transfer of all or substantially all of the assets of us or any of its Corporate Affiliates (as defined
herein), or that portion of us or any of its Corporate Affiliates to which the Service relates, or in the
event that we discontinue our business or file a petition or have filed against us a petition in bankruptcy,
reorganization or similar proceeding, provided that the third party agrees to adhere to the terms of this
We may disclose information (including personal information) about you to our Corporate Affiliates. For
indirectly controls, is controlled by, or is under common control with us, whether by ownership or
otherwise. Any information relating to you that we provide to our Corporate Affiliates will be treated by
How Long Do We Keep Your Information?
We keep your information only so long as we need it to provide service to you and fulfill the purposes
described in this policy. This is also the case for anyone that we share your information with and who
carries out services on our behalf. When we no longer need to use your information and there is no need for
us to keep it to comply with our legal or regulatory obligations, we'll either remove it from our systems or
depersonalize it so that we can't identify you.
How Do We Protect Your Information?
We implement a variety of security measures to maintain the safety of your personal information when you
place an order or enter, submit, or access your personal information. We offer the use of a secure server.
All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then
encrypted into our Payment gateway providers database only to be accessible by those authorized with special
access rights to such systems, and are required to keep the information confidential. After a transaction,
your private information (credit cards, social security numbers, financials, etc.) is never kept on file. We
cannot, however, ensure or warrant the absolute security of any information you transmit to us or guarantee
that your information on the Service may not be accessed, disclosed, altered, or destroyed by a breach of
any of our physical, technical, or managerial safeguards.
The laws of the United Arab Emirates, excluding its conflicts of law rules, shall govern this Agreement and
your use of our service. Your use of our service may also be subject to other local, state, national, or
Links to Other Websites
operated or controlled by DispatchEx. We are not responsible for the content, accuracy, or opinions
expressed on such websites, and such websites are not investigated, monitored, or checked for accuracy or
completeness by us. Please remember that when you use a link to go from the Services to another website, our
that have a link on our platform, is subject to that website’s own rules and policies. Such third parties
may use their own cookies or other methods to collect information about you.
We use "Cookies" to identify the areas of our website that you have visited. A cookie is a small piece of
disable Cookies, you may not be able to access functionality on our website correctly or at all. We never
place Personally Identifiable Information in Cookies.
We use remarketing services. What Is Remarketing? In digital marketing, remarketing (or retargeting) is the
practice of serving ads across the internet to people who have already visited your website. It allows your
company to seem like they're “following” people around the internet by serving ads on the websites and
platforms they use most.
With respect to any credit card or other payment processing details you have provided us, we commit that
this confidential information will be stored in the most secure manner possible.
We do not address anyone under the age of 13. We do not knowingly collect personally identifiable
information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your
child has provided Us with Personal Data, please contact Us. If We become aware that We have collected
Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to
remove that information from our servers.
We may display, include or make available third-party content (including data, information, applications,
and other product services or provide links to third-party websites or services ("Third-Party Services").
You acknowledge and agree that we shall not be responsible for any Third-Party Services, including their
accuracy, completeness, timeliness, validity, copyright compliance, legality, decency, quality, or any other
aspect thereof. We do not assume and shall not have any liability or responsibility to you or any other
person or entity for any Third-Party Services. Third-Party Services and links thereto are provided solely as
a convenience to you and you access and use them entirely at your own risk and subject to such third parties
terms and conditions.
Facebook pixel is an analytics tool that allows you to measure the effectiveness of your advertising by
understanding the actions people take on your website. You can use the pixel to Make sure your ads are shown
to the right people. The Facebook pixel may collect information from your device when you use the service.
Google Maps APIs
Google Maps API is a robust tool that can be used to create a custom map, a searchable map, check-in
functions, display live data synching with location, plan routes, or create a mashup just to name a few.
Google Maps API may collect information from You and from Your Device for security purposes. Google Maps
use. However, without these cookies, certain functionality like videos may become unavailable or you would
be required to enter your login details every time you visit our service as we would not be able to
remember that you had logged in previously.
Local Storage sometimes known as DOM storage provides web apps with methods and protocols for storing
client-side data. Web storage supports persistent data storage, similar to cookies but with a greatly
enhanced capacity and no information stored in the HTTP request header.
We use "Sessions" to identify the areas of our website that you have visited. A Session is a small piece
of data stored on your computer or mobile device by your web browser.
Information about General Data Protection Regulation (GDPR)
We may be collecting and using information from you if you are from the European Economic Area (EEA), and in
how we maintain this data under protection from being replicated or used in the wrong way.
What is GDPR?
GDPR is an EU-wide privacy and data protection law that regulates how EU residents' data is protected by
companies and enhances the control the EU residents have, over their personal data.
What is personal data?
Any data that relates to an identifiable or identified individual. GDPR covers a broad spectrum of
information that could be used on its own, or in combination with other pieces of information, to identify a
person. Personal data extends beyond a person’s name or email address. Some examples include financial
information, political opinions, genetic data, biometric data, IP addresses, physical addresses, sexual
orientation, and ethnicity. The Data Protection Principles include requirements such as:
Personal data collected must be processed in a fair, legal, and transparent way and should only be used in
a way that a person would reasonably expect.
Personal data should only be collected to fulfil a specific purpose and it should only be used for that
purpose. Organizations must specify why they need the personal data when they collect it.
- Personal data should be held no longer than necessary to fulfil its purpose.
People covered by the GDPR have the right to access their own personal data. They can also request a copy of
their data, and that their data be updated, deleted, restricted, or moved to another organization.
Why is GDPR important?
GDPR adds some new requirements regarding how companies should protect individuals' personal data that they
collect and process. It also raises the stakes for compliance by increasing enforcement and imposing greater
fines for breaches. Beyond these facts, it's simply the right thing to do. At Help Scout we strongly believe
that your data privacy is very important and we already have solid security and privacy practices in place
that go beyond the requirements of this new regulation.
Individual Data Subject's Rights - Data Access, Portability and Deletion
We are committed to helping our customers meet the data subject rights requirements of GDPR. We process or
store all personal data in fully vetted, DPA-compliant vendors. We do store all conversations and personal
data for up to 6 years unless your account is deleted. In this case, we dispose of all data in accordance
that if you are working with EU customers, you need to be able to provide them with the ability to access,
update, retrieve and remove personal data. We got you! We've been set up as self-service from the start and
have always given you access to your data and your customer's data. Our customer support team is here for
you to answer any questions you might have about working with the API.
Don't hesitate to contact us if you have any questions.